Bitcasino identity verification: How to get started properly
Bitcasino wants to provide a multi-faceted gambling experience with all the offerings available on the platform. To get the premium treatment of playing at Bitcasino, you have to go through the Know Your Customer (KYC) process. This is an essential part of the security and compliance measures that a casino like Bitcasino has to require.
This part of the process plays a critical role in maintaining the strength and integrity of the platform. Have a look at why this is a big part of the Bitcasino experience and why you should get started with it.
Why is identity verification (KYC) required at Bitcasino?
Bitcasino identity verification or KYC is an integral part of the Bitcasino procedure. It is a necessary stop on your gaming journey on the site as you will get the full Bitcasino experience when you go through the process first.
However, some people do not fully understand what it takes for the KYC to push through. Here are the reasons why KYC is required at Bitcasino and why you should be looking at its importance:
- Security - KYC’s main purpose is to protect the user and the platform. By confirming the player’s identity, Bitcasino has ensured that only the legitimate player can log onto the platform and access all the services provided. This also helps protect the Bitcasino customer information from possible hackers.
- Complying with the legal team - Bitcasino operates under strict licensing requirements and regulations like the Curaçao eGaming Licence. This requires you to verify your identity, so the casino can maintain that licence and provide their services to loyal and new players.
- Legitimising the accounts - By verifying the user’s data, Bitcasino can ensure that all transactions, deposits, and withdrawals are safe. All authorised users won’t have any issues, as Bitcasino protects their data. This also helps with preventing fraud since some players might consider using multiple accounts. By doing KYC, there is only one account for each player on the platform.
- Ensuring fair play - Every time you play at Bitcasino, expect fair play, as the site won’t trick you into anything. This is true especially since Bitcasino is licenced and you have a verified account. You should also get a good look into the responsible gambling aspect of the Bitcasino experience. Expect the platform to enforce responsible gambling measures that could level up your gameplay to the highest degree.
- Bet and play on a trustworthy online platform - By providing your information, you are trusting Bitcasino with your personal details. And in return, the site also trusts you that your provided information is true. The mutual trust between user and platform creates a safe and secure environment and overall betting experience.
Bitcasino KYC enhances players’ safety, which is important in the current landscape of online betting where there are thousands of sites to choose from. With this process, you can trust that aside from Bitcasino’s various offers for betting, it’s also an online crypto casino that puts the safety of its users first.
What documents are needed for identity verification?
Bitcasino players are required to submit their Bitcasino account verification documents at certain points during platform use. Here are the documents you have to prepare for submitting:
- Driving licence
- Passport
- Number Card
- Basic Resident Registration Card
- Electricity Bill
- Gas Fees
- Mobile phone charges
- Certificate of residence.
You won’t have to send them immediately, but once you reach a threshold, Bitcasino will request you to send them. This usually comes in the form of an email or a notification on the platform itself.
Moreover, take note of the guidelines on the ID photo that you have to follow. Here are some precautions to keep in mind before including a photo in the documents:
- Ensure the whole picture is not cut off, as it should be seen completely.
- The text should not be blurred.
- Cut out any extra white space in the image.
- Ensure that the picture is not giving you light reflection.
How do I upload my documents?
Now that you know more about the documents you must send in, you should also have a good idea of how and where to send them. Here’s a step-by-step guide that can help you identify the process you must undergo with this KYC:
Log into your account - The first step you must look into is logging into your Bitcasino account.
Click ‘Submit identity verification documents’ - Once you’re in, click the profile silhouette button and click ‘Submit Identification Documents’, this is done to jumpstart the KYC process.
Upload your documents - Click the ‘Submit Identity Verification’ button and ‘Submit Address Verification’, where you will then choose the files you must send over.
Click ‘Send File’ to finish the process - For the last step of the upload process, hit the button and wait for Bitcasino to accept it. You should get a notification from the team when you are verified.
By knowing the process, it’ll be easy to complete the KYC process and proceed to your complete Bitcasino gaming. When the team updates you about the confirmation of your docs, you should be good to go. However, keep in mind that there can be mistakes, so always be prepared with extra documents and copies so the issue can be resolved immediately.
How long does the verification process take at Bitcasino?
After you submit the documents, the process can take anywhere from a few hours to a couple of days. The exact duration is not confirmed as every case is subjective, but you should expect the limit to be two days.
If your online casino identity verification is taking longer than expected, it’s best to contact the support service through the live chat service or email. The support team is always willing to help and likely give you updates to keep you on track. Be on the lookout for those updates to get traction for your time on the platform.
How will I know if my documents have been verified?
You will receive a notification from the Bitcasino team telling you what you need to know about your documents. However, a problem might arise which will urge you to make changes or double-check your documents. As long as you follow up on that, you should get verified soon.
It’s ideal to stay in touch with the support team since you might require assistance if there are issues that need to be resolved with the KYC. To know this, you should always check your notifications or even your email since the Bitcasino team will contact you through those as soon as everything is in order. You can begin your online casino adventure after you get verified.
Why were my documents rejected?
Mistakes can happen when sending documents to the site. If you are just starting, you can look at the list below and see what mistakes you should avoid. Check them out below:
- Blurry images - As mentioned earlier, issues might arise when it comes to the images provided. They should not be blurry, dark, or have light reflections. Get the clearest angle possible while maintaining the high quality of the image, so the casino can properly verify you.
- Missing information - There might be some parts of the document that were cut off. These might be essential details, so Bitcasino will ask for another angle for you to send.
- Expired documents - Ensure your documents are up-to-date as you might have sent an expired one, which is why your document got rejected. That should not be the case when you send them in, as you should have everything prepared.
- Mismatched info - There are times when the information does not match the other documents, which can be a big problem. To avoid this, you should look into every file you are sending in and see if they match up.
- Wrong document type - Sending the wrong type of document is something you should avoid as this automatically rejects you at Bitcasino. Review the list before sending it in to know what documents are needed and see if you chose the wrong one.
- Submitting the altered documents - Even if you have made small edits, you should send in the official document without any changes using Photoshop or any other software.
- Proof of address is outdated - Most platforms like Bitcasino require proof of address, which should be issued within the last three to six months, since older documents will get rejected.
What if my ID document expires?
As mentioned, expired documents are a common mistake users make, and this includes ID. If this is the case with you. Bitcasino notifies you via email or notification and requests that you send in the latest document.
You must respond to this promptly since you might disrupt the KYC process. If you take too long, they have probably moved on to another user and will have to break away from their time to get back to you and deliver the results.
To avoid this, keep in mind the expiration dates you must know. There are repercussions with this, as you might also look at other documents, and there might be problems there as well.
Are my documents safe with Bitcasino?
Some users might have misgivings about providing an online platform with their information, but you should not fret when it comes to Bitcasino. Expect Bitcasino to have implemented the industry standard with its security measures.
Here are the measures they employ to defend the platform from potential attackers:
- Encryption - All the information you send in is encrypted. This ensures the data won’t have to deal with unauthorised access, since there’s encryption. At the same time, you can also rely on the secure socket layer (SSL) encryption on the website that prevents hackers from seeing or stealing any information transferred by covering it under protective layers that cannot be changed.
- Bitcasino complies with privacy laws - Expect this platform to operate under applicable privacy regulations. This ensures that your info is being handled properly and not with any ill intentions.
- Regular audits take place - Bitcasino also conducts periodic assessments of their data, so expect your data to be protected due to the regular observations. You can trust the platform and its team as their goal is to maintain a good balance for all players who want to enjoy gambling.
- Data protection - With the licence Bitcasino is operating under, expect the site to protect your data. This means the info you have sent in is protected by strict legal standards.
- Bitcasino has limited access to the data - The staff are not accessing the data unless they are checking it for verification, but you can trust that everything is being protected. They won’t share anything with third parties, which means Bitcasino is the only one shielding you.
The data is placed in a secure storage, as all the documents won’t be accessed by regular people. Even the Bitcasino team will have access to it, which makes everyone feel safer because of the exclusivity of how the team members could look into it.
If you have any issues, Bitcasino has some measures in place that could help resolve your problems. Here are the fixes that are ready-made for you:
Live Chat
Bitcasino has the best live chat support service operating around the clock. So if you have encountered issues, you can opt for the live chat feature to resolve them. With the live chat, you get answers to the frequently asked questions from the users.
If you feel the live chat is not enough, you should try contacting the support team through the email address. It won’t be as fast as live chat, where you can get automated answers, but with email, you get a real person talking to you.
You get detailed answers from the team by providing every detail you have about your problem. This makes it easy for the staff to understand the issue and come up with a solution easily.
Be aware of the help centre and its frequently asked questions
If you don’t want to consider the live chat or email options, you can browse the help centre to find solutions to your concerns. Your current problem might be at the help centre, so you won’t need to contact anyone else.
Verify your identity to get the Bitcasino experience
Now that you have become more familiar with the Bitcasino KYC verification, you can now enjoy your time at Bitcasino. With the verified account, you can enjoy the Bitcasino experience, complete with the best games and payouts due to the promos and bonuses present.
Bitcasino is intent on giving you the most fun time possible, so the KYC is needed. If you need help from the platform, the Bitcasino support team is always prepared to assist. While everything is in order if you are verified, you might still encounter an issue that would need the help of the support service.
Level up your gameplay to the highest level by verifying your account for a fun gaming experience at Bitcasino.
